Delivery Information

Delivery Charges

We offer FREE delivery on all orders over $180

Orders below $180 are charged a flat rate of $10

Express Delivery

$25 for orders 5kg or less
$40 for orders over 5kg

Multiple Orders

If you need to split your order to make payment via different payment options eg: Afterpay & Paypal please refer to the below.

  • For orders $180 and over please use code COMBINE on both orders.
  • For orders less than $180 please use code COMBINE on second order.

PO Boxes

Unfortunately our couriers are unable to deliver to PO Boxes. Should you include a PO Box as your postal address we will contact you to request an alternate delivery address.

Delivery Time Frames

We endeavour to send all orders within 2 business days, with most orders being sent within 24 hours.

Occasionally during peak periods such as restocks or the festive season there may be delays to our standard turnaround time. If you have any concerns please email us at hello@essentialplayroom.com.au.

Once sent, you will receive an email or SMS with your tracking number. 

After your order has been collected by our couriers or delivered to the post office, delivery times are outside of our control. Estimated delivery dates can vary depending on many factors including your location and possible peak season delays.

Local Pickups

We offer local pickup from Redland Bay, Queensland 4165.

When ordering please use the pickup option during checkout. Please contact us after placing your order to schedule your pick up. Orders should be collected within 10 days.

Packaging

We package all orders in cardboard boxes or 100% compostable, zero-waste bags. We reuse and recycle wherever possible. For this reason, you may receive your order safely packaged in a reused box.